Customer Help
Our dedicated and happy team is always here to assist.
Common shopping queries answered
Orders and Shipping
Our premium products and suppliers are from USA and UK.
| We ship products from our warehouses in United States, United Kingdom | 7-13 Business days |
During your checkout, if you want to ship to different address, just select Ship to a different address and fill the required information there.
Please use our tracking item function here
At the time you pay your order, your credit card information is directly processed by our 128 bit SSL secured and encrypted third party payment gateway.
No, you don’t have to pay sales tax.
Our warehouses are located in USA and UK, we ship to almost all countries in the world, when you entered your shipping address, our system will inform you whether the shipment is available or not.
If you need to swap an item
Other Concerns
You don’t need to create account to buy. But if you create an account, you will receive our regular coupons and free offers.
Please contact us at [email protected] for more detail
We are a US-based company primarily shipping to US, UK, CA, AU, NZ customers committed to deliver innovation and convenience to our customers.
We ship worldwide so the return depends on your location. Please contact us at [email protected] and we will guide you the nearest warehouse to your place.
- Message us at the Contact Us form
- Call us at +1(206)8555557
- Email us:Â [email protected]
- Chat with us via store chat system
Please contact us right away when you are aware of the mistake and we will try to fix it.
We process all orders in USD or GBP. While the content of the card is displayed in your currency, you will checkout using USD at the most current exchange rate (normally 12 hours exchange rate update)
This function has not yet been implemented but you can send us an email and we will notify you at once when it is in-stock
How to search products?
Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.
How are shipping costs calculated?
Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time promised by the seller.
- The item you received was not as described.
- The item you received that was assured to be genuine was fake.